Access to log files is disabled by default on Android devices. To resolve problems that may be encountered on Android devices, our support team will require log files from your smartphone/tablet.
In this How-To, we will show you how to enable the debugging mode in the developer options and create a log file on your Android device.
Enabling debugging mode on the Android device
- In the Settings on your Android device, tap on System→ About phone.
Note! On other Android models the names of individual buttons can vary. If required, do a search for the button Build number.
- Then tap six times on Build number.
- Then tap on About phone. You will now find the Developer options there.
- In the Developer options, activate USB debugging. Click on OK to acknowledge the warning.
Creating a log file on your PC
- Install Android Studio on any PC.
- Start a new project.
- Go to the lower section of Logcat.
- Connect your device to the PC and re-enact the problem during the active logging process.
- Copy the log in a text program (e.g. Notepad) and save it as a text file.
- Send the text file to our support team.