IT remote support tools, such as TeamViewer, require special app access where displaying apps over other apps is allowed. On devices in kiosk mode, this special app access must be enabled using a policy.
Aim
In this how-to, we will show you how to configure the kiosk mode policy to allow a remote IT support tool to be used on users' Android devices.
Implementation
- First, provide your users with a remote IT support tool, such as TeamViewer..
- Then, set up Kiosk mode for your fully managed Android devices..
- Note that the checkbox Allow apps to display over other apps must be activated (arrow in illus.).
Note! The policy Allow apps to display over other apps exists once in the Kiosk Mode category (see image) and once in the Apps category. If the policy is activated under Kiosk Mode, only the policy configured there applies and the policy in the Apps category is ignored. If Kiosk Mode is not configured, the policy configured in the Apps category applies.
After assigning the policy, the devices will be put into kiosk mode (left illus.). The IT remote support tool (e.g. TeamViewer) is available on the Android device and can be used (right illus.).
