Are you still using a test certificate for the Apple Push Notification Service? Then it's time for a change. Test certificates can no longer be used with immediate effect. Instead, you must generate your own Apple Push certificate.
Aim
In this how-to, we will show you how iOS/iPadOS devices that are currently still using a test certificate can be re-enrolled, using your own Apple push certificate.
Implementation
Checking Apple Push Certificate
It is easy to check whether you are still using a test certificate.
- In the Cortado administration portal, select Administration→ Settings.
- Open the Apple Push certificate tab. If you are using a test certificate, a corresponding message will be displayed there (see illus.).
- You can also see here how many devices are using the test certificate.
If you haven't already done so, generate a certificate request now and create your own Apple Push certificate. Your test certificate cannot be renewed.
Proceed now as described in our help article Set up Apple Push Certificate.
Identifying and re-enrolling devices that still have a test certificate
In the device overview, under Administration→ Devices, you can identify a device that is using a test certificate and is therefore in test mode. This is displayed in the Details tab under Apple Push Certificate (arrow in the illus.).
Re-enrolling devices that are in test mode.
Fully-managed devices (COBO, COPE) must be reset to factory settings for the certificate change. Re-enroll the devices after the reset. Proceed as described in our help article Embedding company-owned iOS/iPaddevices (COBO/COPE).
For BYOD devices with a workspace, the changeover is very simple. To proceed, the workspace must be removed from the device. Then the user re-enrolls his or her device.
When there are no devices running in test mode, the corresponding message in the Apple Push certificate tab (see above) is deleted.