This feature is already available in our new administration portal. The new portal is currently in beta. Instructions for using the new portal can be found at the end of this article.
- In the Administration Portal open Administration→ Devices (arrow in illus.).
- Select a device (left arrow in illus.) and click on Reset Passcode (right arrow in illus.).
iOS: If a user forgets the passcode for his supervised device, you can remove it by clicking on Reset Passcode. After that, the device can be used without a passcode. This option is not available for private iOS devices.
Android – work profile: Assign a new passcode for the work profile. Subsequently, when the user opens an app that is part of the work profile, she will be requested to enter the new passcode.
Android – fully managed: If users forget the device passcode, you can set a new passcode (PIN) for the entire Android device.
NEW ADMINISTRATION PORTAL: Reset the passcode on managed devices
The new administration portal is currently in the beta phase. You are welcome to send us your feedback on the new portal using the corresponding button (at the bottom left of the new administration portal).
- Open the Device Management (arrow in illus.).
- Select the desired device or click on it to open the device details (arrow in the image).
- Then click on Reset Passcode.
- iOS: If users forget the passcode for their managed iOS device, you can remove it here. The device can then be used without a passcode. This option is not available for personal iOS devices.
- Android: For devices with a work profile (BYOD, COPE), you can assign a new passcode for the work profile. The user will then be prompted to enter the new passcode when opening apps that are part of the work profile. For fully managed Android devices (COBO), you can assign a new passcode for the entire Android device.
Note! This option is also available as a bulk action. To do this, simply select multiple devices and click on Batch Actions.
