Cortado Support

My Tickets Visit

Find information about mobile devices in the Administration Portal




  • Open the device management under Administration→ Devices.

select devices in administration portal

In the Details tab you will get an overview of all mobile devices of yours users.

overview device details

The devices will appear in the overview once the MDM profile has been downloaded.

In the device overview, you will see which user uses each device. You can also get information about the device (Model, Operating system, Device memory etc.). In addition, you can get information on the status of certain functions of the device (Data protection, Jailbroken, Roaming, Supervised, Bluetooth, Wi-Fi, eSIM Support etc.). Each of these functions is generally available on the device as soon as it is listed. The current status can be seen as follows:

  • green point: on
  • gray point: off
  • gray check mark: current status of the function is not known
Note! A green dot with eSIM support indicates that the device is basically eSIM-capable and not whether an eSIM is currently being actively used.
  • Under Administration→ Devices select a device.
  • The following options are now available:

edit inventory data

  • Refresh: Refresh the view of your device data here.
  • Edit Comment: You can add comments for the respective devices here.
  • Edit Inventory Data: In the Mobile Asset Manager you can store important inventory data for each of your devices (regarding rental information, mobile phone provider, insurance, data volume, roaming, etc.).
Note! This feature is only available to users of a Pro or Enterprise plan.

inventory data of the device

Report a calm

If you rent company cell phones from Cortado, you can easily report damage to these devices via the administration portal under Administration→ Devices. To do this, select the device in question in the left-hand column and then click on Report a claim. You will be redirected to the insurance company's website where you can make all the necessary entries.

report a calm


Under Administration→ Devices→ Apps select a mobile device. Now you can see the apps that are installed on the selected devices. In addition, the version number and the status of the app are displayed.

a screenshot of a web page with a number of options.

For how to add more apps to devices, see here.


Under Administration→ Devices→ Policies select a mobile device (left arrow in illus.). Now you can see which Policies were assigned to the selected user user or device (right arrow in illus.).

a screenshot of a web page with policies highlighted.

You also have the option here to assign Policies to more devices.

  • For this, you select the desired device and click on Assign (right arrow in illus.). Now all available Policies are dis­played.
  • Select one or more and confirm with OK.

a screenshot of a web page with a button highlighted.

You can learn how to create new policies here.


Under Administration→ Devices→ Profiles select a mobile device (left column in illus.). Now you can see which profiles were assigned to the selected device. You have the further option here to assign profiles to other devices.

  • To do this, select the required device (left in illus.) and click on Assign (right in illus.). Now all available profiles will be displayed.
  • Select one or more and confirm with OK.

a screenshot of a computer screen with a number of options.

You can learn how to create new profiles here.

MDM States

  • Select an device on the left and click on the right on MDM States to obtain a status display for Mobile Device Management.

a screenshot of a cell phone description page.

  • Here you can use Filter MDM States (arrow in illus.) to select what content you want to display. For each state, you can select how many events you want to list (Count per state) and for what time period (Time range).

a screenshot of a web page with a number of details.

  • You can use Remove All to remove all existing entries.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.