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Remove devices from the Administration Portal

  • Open the device management under Administration→ Devices.

select devices

  • Select a device (left arrow in illus.) and click on Remove (right arrow in illus.), to delete a device from the console. 

On devices with a work profile, the MDM profile will consequently be deleted from the device.  Fully-managed Android devices will be reset and removed from the console. This process may take a few minutes. Please be patient and do not press the Remove button several times in succession. This can lead to errors.

Note! For fully managed devices, check that the Factory reset option is available on the devices (option not grayed out). If necessary, remove an existing policy that prohibits resetting to factory defaults.

a screenshot of a cell phone description page.

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