Cortado Support

My Tickets Visit

Configuration fails after updating User Management (2)

Problem: When performing a Cortado server update, it is possible that the user management configuration in the configuration assistant will fail in the final step of the update.

Possible causes

In some circumstances virus scanners can prevent Cortado components being successfully configured.  If you double click on the step that has failed, you will receive a further error message. If this message makes reference to an Interop exception, it could relate to a problem with the virus scanner.


  • Temporarily disable the virus scanner.
  • Click on Cancel to stop the configuration
  • Then find the Configuration Assistant in the start menu and restart the configuration.

If the configuration fails again, initiate a support ticket. Send us the exact error message.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.